Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by:

Easygates Ltd, Unit 4, Broadcott Trading Estate, Station Road, Cradley Heath, West Midlands. B64 6NT.

If you need to contact us, please e-mail us at info@easygates.co.uk or call customer services on 0845 054 50 70.

VAT number: 695768459
Company registration number: 03051720

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place order

To place an order you may call us or create an account online where you may purchase through our online ordering system. Payment is processed by a secure module supplied by SecPay which is owned by PayPoint.

Call us if you have made a mistake during ordering or if an error occurs and we will rectify the problem as soon as possible.

Delivery

Small inexpensive items are delivered via Royal Mail Recorded Delivery at a cost of £3.50 – £4.50 according to weight and size.

Small costly goods may be delivered either by Royal Mail Special Delivery or via Interlink Express couriers at a cost of £5 - £8 according to weight and size.

All large and valuble items will be sent via Interlink Express couriers at a cost of £12.

All delivery prices are subject to VAT

Orders received before 3pm are normally sent out the same working day (Monday to Friday excluding holiday periods). Orders sent by Royal Mail may take 2-7 working days. Orders sent by Interlink couriers will be received next working day before 3pm.
If an item is out of stock or no longer available the customer will be notified.

If the goods are damaged in transit you must contact us within 48 working hours of the date of delivery; a claim must be made in writing within 7 days of the date of delivery.. If item is lost in transit contact us promptly. Delivery via Royal Mail can not be classed as missing until 15 working days has lapsed.

Cancellation and returns

You can cancel your contract at any time up to 7 working days after the day of delivery.  To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action.

If a warranted item is sent for testing and has no faults, then a labour charge may be applied.

Any installers details passed on by Easygates Ltd are for assistance only and are not in anyway warranted or supported by Easygates Ltd. Warranty is return to base and from date of purchase and not from date of installation. Warranty is with the customer as stated on the invoice and is not transferable to any third parties.

Changes to these terms

These terms were last changed on 23rd October 2009.  Previous versions of our standard terms and conditions can be viewed here.

These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

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